We recommend Google Chrome for the best NAID Portal and HUDHomestore experience.
The NAID Portal can be used to recertify a NAID or apply for a new NAID.
HUD prefers electronically signed documents for HUDHomestore.gov home sale contracts. The E-Signature technology used to complete the sales contracts is from DocuSign.
This required information can be changed once the bid is accepted. The E-signature sales contract will need accurate email addresses for all parties since the sales contracts will be sent to those email addresses for electronic signing. The cell phone number of each buyer (though not required) should be included to assist in identification.
Asset Managers initiate the E-Signature process. The signers are then contacted at their email address to digitally sign the contracts in the following order:
Selling Agent/Broker (review only, no signature) > Designated Signer for the Broker > Purchaser(s) > Closing Agent > Asset Manager.
Here are two guides (as PDFs ) that you can print or view on-screen:
Bidder user: If, after clicking Forgot Password on the login screen, you do not receive the YardiOne email with instructions on how to reset your password, please make sure the email address you entered on the YardiOne screen belongs to your active broker or agent user in the NAID Portal. If you don't have NAID Portal access, please contact your broker or office manager.
Public user: If, after clicking Forgot Password on the login screen, you do not receive the YardiOne email with instructions on how to reset your password, please make sure the email address you entered on the YardiOne screen is the same email address you used to register as a public user on HUD Homestore.
If you're still unable to receive any of the expected YardiOne emails, please check your spam folder.
For other technical issues involving HUDHomestore.gov please contact the FHA Resource Center at (800) CALL-FHA (225-5342). Please provide the error message you are getting and/or a description of the issue you are encountering.
Yes they do. Click the link:
HUD has identified five buyer types that are eligible to purchase HUD-owned homes. Certain conditions must be met to determine the eligibility of a buyer to bid on a particular home. Only HUD-registered bidders can make offers on properties. Homebuyers must use a HUD-registered Selling Broker or Selling Agent to make an offer on their behalf.
Owner-Occupant: Eligible owner-occupants are individuals who have not purchased a HUD property as an owner-occupant within the past two (2) years. They can bid on homes in the Exclusive or Extended periods.
Investor: Eligible investors can bid on homes only in the Extended period.
Good Neighbor Next Door (GNND): Eligible GNND buyers can find details on the program on the following Web page - http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/sfh/reo/goodn/gnndabot.
GNND buyers can bid on single-unit homes in a Revitalization Area during the Lottery phase. During the Lottery phase, GNND buyers (1) get a 50% discount off the HUD appraised value, and (2) are given preference over Government Agencies and Nonprofits in the selection of a bid-winner. After the Lottery phase, GNND buyers are not eligible for the 50% discount.
For example, if HUD lists a home at $100,000 and the home is in the Lottery phase, a GNND buyer can buy it for $50,000 provided they occupy the home as their personal residence for the required 36-month occupancy period. If they qualify for any FHA-insured mortgage program, their down payment is only $100 and they may finance closing costs.
Nonprofit: Nonprofit organizations need a valid HUD NAID, and they must be registered on HUD Homestore. They use that NAID to place the bid themselves (without using a Selling Broker). Nonprofits can bid on homes in Lottery, Exclusive, and Extended phases provided the homes are in approved purchase areas. If the property is in the Lottery phase, the home must be uninsured. Nonprofits cannot bid for Dollar homes. There is no "Selling Broker" commission for bids placed using a Nonprofit NAID, since the Nonprofit is placing the bid themselves.
Government Agency: Government Agencies need a valid HUD NAID, and they must be registered on HUD Homestore. They use that NAID to place the bid themselves (without using a Selling Broker). Government Agencies can bid on homes in Lottery, Exclusive, and Extended phases provided they are in approved purchase areas. If the property is in the Lottery phase, the home must be uninsured. Government Agencies are the only bidders who can bid for Dollar homes. There is no "Selling Broker" commission for bids placed using a Government Agency NAID, since the Government Agency is placing the bid themselves.
To search for all the HUD properties in a state, click a state on the U.S. map (in the HUD Homes screen) or use the Search Properties area and select a state before clicking the Search button.
You can type in part of a street address, or part of any of the other text fields. You can also search by price range, number of bedrooms or bathrooms, buyer type, or property status. The system will select all properties that contain the letters or numbers that you typed in.
TIP: Less is more. The less you type in, the more homes will display as a result.
On the home page, you can click a link for Good Neighbor Next Door, Nonprofits, or $1 Homes - Government Sales. When you click the Good Neighbor Next Door link, you'll display the Neighbor Next Door screen. If you then click one of the dark blue states, you'll display only those homes that are available for Good Neighbor Next Door (there are usually just a few GNND homes in each state).
The map on the $1 Homes - Government Sales screen will do the same: it will only display those few homes available for a $1 government purchase. In contrast, when you click a state on the Nonprofits screen, you will see a great many homes since a HUD-approved nonprofit is eligible to purchase a HUD home in all price ranges and in most listing periods.
If you don't use the map, but want to use Search Properties, you can look for homes available only for owner-occupants, investors, GNND, nonprofits, or government agencies by selecting an appropriate Buyer Type before clicking the Search button. Otherwise all the homes that are available in the state will be displayed. Note that the Buyer Type drop-down does not let you search for $1 homes.
You are required to register with HUDHomestore.gov in order to save listings, save searches, and receive email alerts.
Properties can be in one of four listing periods, depending on the type of property, the Bid Open Date, and how long the home has been on the market. These listing periods are:
Lottery (7 days): All uninsured homes start in the Lottery period. The only insured homes that start in the Lottery period are insured single-unit properties in a revitalization area. The next listing period is the Exclusive period.
Exclusive (no bidding for investors)
(a) Insured properties (30 days): Insured properties not in a revitalization area begin their listing periods here. For insured homes that are single-unit properties in a revitalization area, the Exclusive period follows the Lottery period. The next listing period is the Extended period.
(b) Uninsured properties (5 days): All uninsured properties enter this 5-day Exclusive period after the Lottery period. The next listing period is the Extended period.
Extended (up to 180 days or open-ended): If the home has an as-is appraisal value of $1 to $25,000, it goes into a 10-day Dollar listing period (see below) after being on the market for 180 days. After the 10 days, it returns to an open-ended Extended listing period. Those homes whose value is zero dollars or greater than $25,000 dollars remain in what becomes an open-ended Extended listing period.
Dollar (10 days - Government purchase only): This listing period is ten (10) days and is for homes that have an as-is appraisal value of $1 to $25,000. After the $1 listing period, the home enters an Extended listing period that has no ending date (except when the home is purchased or reanalyzed). Government agencies can still purchase the home for $1 after that home leaves the $1 listing period and enters the Extended listing period.
Contact the Listing or Selling Agent, or the Asset Manager for the property. You can find contact information by finding the property, clicking the Property Case number, then clicking the Agent Info tab. The HUD Homestore Help Desk cannot answer questions about individual properties and will refer you back to the Agent Info tab.
Good Neighbor Next Door: Law enforcement officers, pre-kindergarten through 12 th grade teachers, firefighters, and emergency medical technicians (EMTs) can contribute to community revitalization while becoming homeowners through HUD's Good Neighbor Next Door Sales Program. HUD offers a substantial incentive in the form of a 50% discount from the list price of the home during the Lottery phase. In return, the purchaser must commit to live in the property for 36 months as their sole residence.
See http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/sfh/reo/goodn/gnndabot for more information about this program and its requirements.
$1 Homes (Government purchase only) : HUD's Dollar Homes initiative helps local governments to address specific community needs by allowing those government agencies to purchase homes for one dollar. These are homes that have been on the market for over 180 days and that have an as-is appraisal value of $1 to $25,000. The government agency can then fix up the home and offer low- to moderate-income families the opportunity to purchase qualified HUD-owned homes for a substantially reduced price.
For more information, click the following link: http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/sfh/reo/goodn/dhmabout
Nonprofit: The Federal Housing Administration (FHA) offers community and faith-based nonprofit organizations the opportunity to purchase HUD homes at discounts up to 30%. With this discount, local nonprofit organizations invest in their communities through property rehabilitation and resell to first-time homebuyers and low- to moderate-income families.
See http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/sfh/np for more information.
Contact your local HUD office. If you need contact information, call 800-225-5342 or send an email to [email protected]
If you would like to see more contact information for a HUD-owned property, find the property, then click the Case number, and select the Agent Info tab on the Property Details screen.
To gain access to HUD's online Name and Address Identification number (NAID) Application Portal, the Principal Broker needs to be prescreened. The information required for prescreening includes the broker’s license number and state. The broker should also have a copy of their real estate license in pdf, jpg, png, doc, or docx format to upload with the online application.
To start the prescreening process, go the NAID Application tab on the HUDHomestore.gov website (https://www.hudhomestore.gov) and select the Click here to begin NAID pre-screening button. On the next screen select whether you want to register with an existing NAID or apply for a new NAID. Then select the Selling Broker vendor type. After you complete the required information and upload a copy of your real estate license, click the Register button to submit you prescreening request to HUD.
If approved, you will receive an email inviting you to create your login to the online NAID Portal.
If you are not approved you will receive an email with the reason(s) for denial. If you need further clarification, please contact the FHA Resource Center at (800)CALL FHA (225-5342).
Real Estate Brokers wishing to list properties or represent buyers in sales transactions of HUD REO properties must have an active Name and Address Identification (NAID) Number issued by HUD. All agents conducting business in that Real Estate Broker’s office will use the broker’s active NAID. For brokerages with several offices—each with a different real estate broker— each office may apply for a separate NAID.
To complete the prescreening process to access the electronic Name and Address Identification Number (e-NAID) Application Portal, Principal Brokers who already have a NAID must:
If the Principal Broker’s request is approved in the prescreening process, then the applicant will receive an email invitation to create a login account on the e-NAID Portal.
If the Principal Broker’s request is not approved in the prescreening process, then the applicant will receive an email with the reason(s) for denial. The applicant may call the FHA Resource Center at (800)CALL FHA (225-5342).
Real Estate Broker NAID policy is in Handbook 4000.1 Sections I.B.5.b.ii. and I.B.5.c.i. at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
Real Estate Brokers wishing to list properties or represent buyers in sales transactions of HUD REO properties must have an active Name and Address Identification (NAID) Number issued by HUD. All agents conducting business in that Real Estate Broker’s office will use the broker’s active NAID. For brokerages with several offices—each with a different real estate broker—each office may apply for a separate NAID.
Real Estate Brokers must submit an online NAID application through the NAID Portal. This process will allow electronic signing of the SAMS-1111 and SAMS-1111-A forms. Note: The new HUD Portal effectively replaces the paper SAMS-1111 and SAMS-1111-A forms.
Access to the online application form is available at https://www.hudhomestore.gov. Click “NAID Application” on the gray menu bar at the top of the page to log into the NAID Portal.
The required information and documentation is listed below:
Real Estate Broker NAID policy is in Handbook 4000.1 Sections I.B.5.b.ii. and I.B.5.c.i. at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
If the Principal Broker’s request is approved in the prescreening process, then the applicant will receive an email invitation to create a login account on the e-NAID Portal, at which point the applicant will complete the Name and Address Identification Number (NAID) application which includes online forms SAMS-1111, Payee Name and Address, and SAMS1111-A, Real Estate Broker Certification.
If the Principal Broker’s request is not approved in the prescreening process, then the applicant will receive an email with the reason(s) for denial. The applicant may call the FHA Resource Center at (800) CALL-FHA (225-5342) for clarification.
After the forms are signed, a Pending NAID is created and the Principal Broker receives an email advising them that they are able to register on HUDHomestore.gov (https://www.hudhomestore.gov)and place bids.
Real Estate Broker NAID policy is in Handbook 4000.1 Sections I.B.5.b.ii. and I.B.5.c.i. at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
Real Estate Broker NAID policy is in Handbook 4000.1 Sections I.B.5.b.ii. and I.B.5.c.i. at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
The purpose of the utility bill is to provide verification of the business address. If utilities are included in the office space lease, the broker can comply with this requirement by providing a credit card statement, bank statement, or office/lease agreement which lists the business address.
More information is available on the HUDHomestore “NAID Application: Selling Brokers, Nonprofits and Government Agencies” webpage at https://www.hudhomestore.gov/Listing/NaidApplication.aspx?sLanguage=ENGLISH
Real Estate Broker NAID policy is in Handbook 4000.1 Sections I.B.5.b.ii. and I.B.5.c.i. at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
Note: The Employer Identification Number (EIN)/Social Security Number (SSN) associated with the Principal Broker’s NAID cannot be modified. A new NAID must be requested to identify a new EIN/SSN by submitting the necessary documentation.
Real Estate Broker NAID policy is in Handbook 4000.1 Sections I.B.5.b.ii. and I.B.5.c.i. at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
If, for some reason, the NAID cannot be deactivated, HUD will enter the reason for denial and an email will be sent to the person who submitted the request.
Business (1099) Address – Requires updated Internal Revenue Service (IRS) documentation
Business Phone Number
Remittance Address – Requires phone bill, utility bill, or bank statement which shows that address
Contact Name, Email, Phone Number
Principal Broker Name – An update to the Principal broker requires new Real Estate License information (updated through the Add/Replace Real Estate License link), a copy of new broker’s Real Estate license, and a copy of new broker’s Driver’s License. This also requires a HUD review and a new e-Signature of the SAMS-1111-A form from the new broker.
Principal Broker Email, Phone or Fax
Principal Broker License – New licenses may be added or information on existing licenses may be updated. When adding a new license or updating the expiration date of an existing license, a copy of the license is required. If the license number can be verified by an online site, the principal broker may begin placing bids immediately for that state on HUD Homestore. If the license cannot be verified, it will require HUD review before the broker will be permitted to place bids for that state.
Note: A name change for the Real Estate broker will require new Real Estate License information: a copy of Brokers’ new Real Estate License and a copy of Brokers’ new Driver’s License. This will also require HUD review and a new E-Signature of the Form SAMS-1111-A from the new Broker.
Real Estate Broker NAID policy is in Handbook 4000.1 Sections I.B.5.b.ii. and I.B.5.c.i. at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
The Employer Identification Number (EIN)/Social Security Number (SSN) associated with the principal broker’s Name and Address Identification Number (NAID) cannot be modified. A new NAID must be requested to identify a new EIN/SSN.
To obtain a new NAID, login to the NAID Portal and select the Add NEW Payee button, complete the necessary forms and upload all required documents.
Real Estate Broker NAID policy is in Handbook 4000.1 Sections I.B.5.b.ii. and I.B.5.c.i. at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
Principal Brokers have a link within the NAID Portal where they can manage who has access to the site to perform updates and recertify. The Principal Broker can create new users and, if there are multiple NAIDs, be able to select which NAIDs the user can access. If the user is no longer employed or should no longer have access, the Principal Broker can inactivate that user.
This access is managed by using the following menu: NAID Application > NAID User Login Setup. If you assign someone to the NAID2 group, they can access this admin area and manage other users. If you assign someone to the NAID group, they cannot access this admin area.
Yes. HUD-Registered Real Estate Brokers must be recertified by HUD each year in order to sell HUD Homes. Name and Address Identification Number (NAID) certifications for Selling Brokers are valid for only one year from the date of issuance.
Note: Do not wait until your recertification date to recertify your NAID. Be sure to recertify in advance of that date to ensure your NAID remains active since some changes may require that HUD reviews your uploaded documents and will (in the case of a broker change) require new E-Signature documents to be signed.
If you fail to complete your recertification prior to the expiration date, you will not be able to place bids on HUD Homestore.
Email reminders are sent to the Principal Broker thirty (30) days and five (5) days before the recertification deadline. However, it’s always good to check recertification manually since emails may be diverted to the Spam/Junk folder, or may be blocked by an email system.
No. If a broker or agent attempts to place a bid for a NAID with expired recertification, they will receive a message stating that the NAID must be recertified before continuing.
A Government Entity must obtain a Name and Address Identification (NAID) Number to participate in activities involving HUD Real Estate Owned (REO) properties.
Governmental Entities must upload an IRS Letter 147 C or an IRS Official Document reflecting the entity’s Business Name and Employer Identification Number (EIN). After you upload a copy of your IRS letter showing you are a Government Agency, then click the Register button to submit your prescreening request to HUD.
If approved , you will receive an email inviting you to create your login to the online NAID Portal.
If you are not approved , you will receive an email with the reason(s) for denial. If you need further clarification, call the FHA Resource Center (800) CALL-FHA (225-5342)
For more information, please visit the HUD Homestore at https://www.hudhomestore.gov/
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
Government Entities do not need to be preapproved prior to purchasing HUD Real Estate Owned (REO) Properties at a discount.
Government Entities are included in the definition of Owner-Occupant Buyers and may purchase properties during the same periods as Owner-Occupant Buyers.
Government Entities must submit bids for HUD REO Properties electronically through HUDHomestore. To submit bids through HUDHomestore, Government Entities must have applied for and been issued a Name and Address Identification (NAID) Number, and be registered on HUDHomestore.
To obtain a NAID number and for detailed NAID registration information and instructions please visit https://www.hudhomestore.gov and click on NAID Application on the gray bar at the top of the page, or you can go directly to the page at https://www.hudhomestore.gov/Listing/NaidApplication.aspx
For guides on Registering as a Bidder and Submitting a Bid go to https://www.hudhomestore.gov/ListingSiteFAQ.htm
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
A Nonprofit must obtain a Name and Address Identification (NAID) Number in order to participate in activities involving HUD Real Estate Owned (REO) Properties.
If approved , you will receive an email inviting you to create your login to the online NAID Portal.
If you are not approved , you will receive an email with the reason(s) for denial. If you need further clarification, call the FHA Resource Center (800) CALL-FHA (225-5342).
Once you successfully register and have logged into the NAID Portal, click the Add Payee (new NAID Application) button.
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
Nonprofit organizations, including Nonprofit Instrumentalities of Government that have been approved by HUD to participate in FHA Nonprofit Programs, are eligible to purchase HUD Real Estate Owned (REO) properties.
Nonprofits are included in the definition of Owner-Occupant Buyers and may purchase properties during the same periods as Owner-Occupant Buyers.
Nonprofits must submit bids for HUD REO Properties electronically through HUDHomestore.
To submit bids through HUDHomestore, Nonprofits must have applied for and been issued a Name and Address Identification (NAID) Number and be registered on HUDHomestore.
For guides on Registering as a Bidder and Submitting a Bid go to https://www.hudhomestore.gov/ListingSiteFAQ.htm
For policy information related to obtaining approval to participate in FHA’s Single Family nonprofit programs see Handbook 4000.1 Section I.B.4.
For policy information related to bidding on HUD REO Properties see Handbook 4000.1 Sections IV.B.2.d.iv & IV.B.2.g.
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
Business (1099) Address – requires updated IRS documentation
Business Phone Number
Remittance Address – requires phone bill, utility bill, or bank statement which shows that address
Contact Name, Email, Phone Number
Bank Information (Nonprofits Only) – If the Financial Institution or Bank Account changes, Nonprofits will be able to update the information on the NAID Application screen.
No. The initial person registering on HUD Homestore must be the Principal Broker listed on the SAMS-1111 form. After the Principal Broker registers, then selling agents and associate brokers can register with the NAID and licenses in the same state(s) the Principal Broker registered with.
Principal Brokers must obtain a Name and Address Identification (NAID) Number from HUD and then register as a Bidder at https://www.hudhomestore.gov
The Principal Broker must register first on the HUDHomestore site, before associate brokers or selling agents can proceed with their own registration.
The Principal Broker registers with their NAID, Social Security Number (SSN)/Employer Identification Number (EIN) and email address listed on Line 14 of the SAMS-1111 screen. A Principal Broker’s NAID can be registered only once. If the Broker holds licenses in several states, these can be registered under a single NAID. Each Principal Broker may be registered in up to three different states. License information is pulled from the NAID Application. If the License information is missing or incorrect, the Principal Broker will need to log into the NAID Portal and update the information.
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
Bidder user: If, while attempting to register as a bidder user, you do not receive the YardiOne email with instructions on how to set a new password, please make sure the email address you entered after clicking "Set up YardiOne" belongs to your active broker or agent user in the NAID Portal. If you don't have NAID Portal access, please contact your broker or office manager.
Public user: If, while attempting to register as a public user, you do not receive the YardiOne email with instructions on how to set a new password, please make sure the email address you entered on the YardiOne screen is the same email address you entered on the HUD Homestore public user registration screen.
If you're still unable to receive any of the expected registration emails, please check your spam folder.
You can update your HUD Homestore user profile information by logging into the HUDHomestore.gov site and clicking Manage Profile. You can change your password, user name, security questions, NAID information, and contact information.
To make changes, log in on the HUDHomestore site at https://www.hudhomestore.gov and click Manage Profile (if you can’t see Manage Profile, click the Bidder Functions link on top right of the screen). Complete your changes in the Manage Profile screen and click Submit. A message will appear confirming that your profile has been updated.
If you are a Principal Broker and wish to change your existing license or update your expiration, you need to update those items using the NAID Portal. Agents can update their license and license expiration date by logging into their HUD Homestore account and clicking Manage Profile.
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
Bidder user: If you do not receive the YardiOne email with instructions on how to reset your password, please make sure the email address you entered on the YardiOne screen belongs to your active broker or agent user in the NAID Portal. If you don't have NAID Portal access, please contact your broker or office manager.
Public user: If you do not receive the YardiOne email with instructions on how to reset your password, please make sure the email address you entered on the YardiOne screen is the same email address you used to register as a public user on HUD Homestore.
If you're still unable to receive any of the expected YardiOne emails, please check your spam folder.
If you are an Agent and your Principal Broker no longer has an active license for the state, you will be prevented from placing a bid in that state. Your Principal Broker will need to update their license information using the NAID Portal.
To verify your license information in HUD Homestore, log in on the HUDHomestore site at https://www.hudhomestore.gov and click Manage Profile.
To verify the recertification date for the Name and Address Identifier (NAID) Number, click the Recertification tab on HUD Homestore, and click the Check Recertification Date button.
HUD’s Asset Manager (AM) and Homeownership Center (HOC) staff are responsible for quality control and monitoring procedures for HUD-registered Real Estate Brokers and Closing Agents.
HUD-registered Real Estate Brokers and Closing Agents are monitored by the Asset Manager who reports any deficiency or noncompliance issues to HUD for further investigation and/or action that may result in deactivation of the HUD-registered Real Estate Brokers Name and Address Identifier (NAID) Number or the Closing Agent’s Title ID number.
For additional questions, please contact the Asset Manager. To locate contact information for your state’s Asset Manager, go to the HUD Homestore website at: https://www.hudp260.com/Documents/MM%203%20Toll%20Free%20Numbers.pdf
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
Selling Brokers, HUD-approved Nonprofits, and Government Entities must have applied for and been issued a Name and Address Identification (NAID) Number, and be registered on HUD Homestore. Only then can they submit bids for HUD Real Estate Owned (REO) Properties electronically through HUD Homestore.
NAID Application information is available on the HUD Homestore website at https://www.hudhomestore.gov/Listing/NaidApplication.aspx?sLanguage=ENGLISH
Registration and bidding instructions are available on the HUD Homestore website at https://www.hudhomestore.gov/ListingSiteFAQ.htm
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
HUD issues Internal Revenue Service (IRS) Form 1099-MISC, Miscellaneous Income, to the Real Estate Brokerage Firm listed in the Single Family Acquired Asset Management System (SAMS) for the sale of HUD Single Family real estate owned (REO) properties.
The Real Estate Brokerage Firm is responsible for issuing 1099s (or the appropriate tax form) to its individual Selling Brokers, Listing Brokers, and Real Estate Agents.
HUD sends an email to the contact person on file in SAMS for the Real Estate Brokerage Firm which provides a detailed listing of the HUD Single Family homes sold and the associated commissions paid by HUD.
Real Estate Agents that were selling agents in HUD Single Family home transactions must contact their Real Estate Brokerage Firm for questions about 1099s or tax forms that are to be issued to them by their sponsoring Real Estate Brokerage Firm.
Note : HUD issues Form 1099-MISC to corporations as stipulated in the Instructions for Form 1099-MISC. The instruction classifies payments by a federal executive agency for services (vendors) as reportable payments to corporations.
For additional information about Form 1099-MISC associated with the sale of HUD Single Family REO properties, please contact the FHA Resource Center by calling 800-225-5342 or by email at [email protected] . All inquiries will be responded to in a timely fashion.
HUD does not provide tax advice.
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
The National First Look Program is a direct sale program in which participating Neighborhood Stabilization Program (NSP) grantees have the exclusive opportunity to purchase HUD Real Estate Owned (REO) Properties located in NSP areas.
The NSP grantee must submit their offer within two business days after the date of the property appraisal.
Applications for an NSP Name and Address Identification (NAID) Number may be submitted to the jurisdictional Homeownership Center (HOC) via postal mail, prepaid overnight delivery, or email.
The mailing addresses for submission of NSP NAID applications or modification requests are:
For applicants in AK, AZ, CA, HI, ID, NV, OR, WA, AS, GU, MH, and MP
Dept of HUD / Santa Ana Homeownership Center Attn: NAID Application Santa Ana Federal Building 34 Civic Center Plaza, Room 7015 Santa Ana, CA 92701-4003
For applicants in CT, DE, DC, MA, MD, ME, MI, NH, NJ, NY, OH, PA, RI, VA, VT, and WV
Dept of HUD / Philadelphia Homeownership Center Attn: NAID Application The Wanamaker Building 100 Penn Square East Philadelphia, PA 19107-3389
For applicants in AL, FL, GA, KY, IL, IN, MS, NC, PR, SC, TN, and VI
Dept of HUD / Atlanta Homeownership Center Attn: NAID Application Five Points Plaza 40 Marietta Street Atlanta, GA 30303-2306
For applicants in AR, CO, IA, KS, LA, MN, MO, MT, ND, NE, NM, OK, SD, TX, WI, WY, and UT
Dept of HUD/Denver Homeownership Center U.S. Dept. of HUD CAS Unit – NAID Processing 1670 Broadway 21st Floor Denver, CO 80202
If the application package is submitted via email, all required NSP NAID application documents, including those requiring official signatures, must be converted into Portable Document Format (PDF) files and emailed to the jurisdictional HOC. The subject line for each such email submission must read ATTENTION – NSP NAID PROCESSING.
Information regarding which HOC has jurisdiction over FHA REO sales in a particular state is available online at https://www.hud.gov/program_offices/housing/sfh/sfhhocs
All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.
To search for all the HUD properties in a state, click a state on the U.S. map (in the HUD Homes screen) or use the Search Properties area and select a state before clicking the Search button.
You can type in part of a street address, or part of any of the other text fields. You can also search by price range, number of bedrooms or bathrooms, buyer type, or property status. The system will select all properties that contain the letters or numbers that you typed in.
TIP: Less is more. The less you type in, the more homes will display as a result.
When you have selected your search parameters and clicked Search, the system will keep a record of that search and up to five additional searches. Click the green Recent Searches button to view the parameters or rerun your searches. If you click the case number of a property to view property details, that property and up to five additional properties will be saved by the system. Click the green Recent Listings button to view a list of recently viewed properties. Click the property case number to review the property details.
To save a property and receive an email alert when the property enters a new listing period, you must be registered on HUD Homestore. Log into HUD Homestore and complete a search. Click the Save button to the right of the property. This saves the property so that you can review it when you are logged in.
To review the saved property: Log into HUD Homestore. If you are registered as "Public," you will be at the Saved Property List screen; if you are registered as a bidder, then log in, and on the gray menu bar, click Saved Properties. The list of saved properties appears. You can delete a saved property by clicking the red X in the Delete column and clicking OK.
To set an email alert: In the Email Alerts and Property Notes column, click the "No email alert set" link, then select the listing period for the alert, and click the Submit button.
To delete an email alert: Click the "Email me when property moves to…" message, select the "Remove Alert" check box, then click the Submit button.
To get sent an email alert based on a settings you've used on a search, click here.
You can see properties that you've saved by logging in to HUDHomestore.gov. You'll then see the gray menu bar with links to Saved Properties and Saved Searches.
To rerun a search that you have saved, log in to HUDHomestore. On the gray menu bar, click Saved Searches. This displays the Saved Search List. Click the blue text under Search Criteria for the search you want to rerun.
If you are registered on HUD Homestore, you can receive email alerts if a property that meets your search criteria becomes available. Log into HUD Homestore and, on the Home screen, search for properties. On the Search Results screen, click the green Recent Searches button (up to five of your most recent searches are automatically saved). Click the Save button to save one or more recent searches.
On the gray menu bar, click Saved Searches. In the Alert Frequency column, click the Edit Frequency link for the search that you'd like emailed to you (if the Receive Email alerts check box isn't available). Select the Receive Email Alerts check box, then select the frequency of those emails (daily, weekly, or monthly). Click the Submit button (you may need to scroll the small window to see this button). This completes the setup for your automatic emails. An email will contain information on a maximum of five (5) properties and a link to view the complete search results.
You can stop the emails at any time by unchecking the Receive Email Alerts check box, or by deleting the saved search.
To search for all the HUD properties in a state, click a state on the U.S. map (in the HUD Homes screen) or use the Search Properties area and select a state before clicking the Search button.
You can type in part of a street address, or part of any of the other text fields. You can also search by price range, number of bedrooms or bathrooms, buyer type, or property status. The system will select all properties that contain the letters or numbers that you typed in.
TIP: Less is more. The less you type in, the more homes will display as a result.
Yes, but you must wait until the Exclusive listing period is over, since no investors can place bids during that time. Once the Exclusive listing period ends, the Extended listing period begins, then investors can bid on the home (as can owner-occupants, nonprofits, and government agencies).
Owner-occupants are not eligible if they purchased a HUD property as owner-occupants in the past two (2) years.
No. HUD requires all bids be submitted through a HUD-registered broker. Click the Find Broker link on the gray menu bar or in the Property Details screen to find a HUD-registered broker in your area.
Yes. You need to work with the Selling Broker to find out how a purchase by multiple buyers is handled.
Contact the local Listing Broker for the property or your Selling Broker.
No. You do not have to register to make an offer through a Selling Broker. However, registering (as Public) on the site allows you to save your recent searches and recent listings, as well as receive email alerts when new listings become available.
If you forget your password: Click "Forgot Password" on the login screen, then fill in your user name and answer the two security questions you set up when you first registered. Your temporary password will be sent to the email address you entered on your HUD Homestore registration.
If you forget your username: Click "Forgot User Name" on the login screen, then type the email address you have on your HUD Homestore registration, and answer the two security questions you set up when you first registered. Your user name will emailed to you.
If you're still not able to log in: you can email the Help Desk at [email protected] .
Once you've logged in, on the gray menu bar, click the Manage Profile link. In the Manage Profile screen, you can make changes to your user name, password, security questions, and contact information. To save your changes, click Submit.
You cannot put in an offer on a HUD Home by yourself. You must use a Selling Broker who is licensed to sell HUD Homes to represent you (or a Selling Agent who works under that Broker), or you can go through the HUD-Registered Listing Broker for the home. Either way, the Broker/Agent must be registered on HUD Homestore to place the offer.
Some documents (such as Sales Contracts and Addendums) are saved in Adobe's PDF format. To get the free PDF reader, click the Adobe Reader link.
Here’s what hasn’t changed:
- Unchanged: Length of the Exclusive listing period for FHA-uninsurable homes remains at 5 days. (As always, there are no investor bids during an Exclusive listing period.)
- Unchanged: Bids submitted on Monday, Tuesday, Wednesday, and Thursday will be available to the Asset Manager on the same schedule as before, as long as one of those days (or Friday) is not a Federal Holiday.
- Unchanged: Bids for an earlier listing period are considered separately from bids from a later listing period. That is, any Exclusive listing period bids must be reviewed first and all of them canceled before bids from the Extended listing period would be made available to the Asset Manager to review.
Here’s what has changed:
- Exclusive listing period for FHA-insurable homes is now 30 days instead of 15.
- Bids coming in on Friday, Saturday, or Sunday will be grouped together for the Asset Manager’s consideration on Monday.
- The 10-day bid-accumulation period at the beginning of the Exclusive period for FHA-insurable homes will be extended up to three days depending on whether the 10th day falls on a Friday, Saturday, or Sunday, and if there’s a Monday Federal holiday.
Note: This does not apply to the 5-day Exclusive bid-accumulation period for FHA-uninsurable homes since day 6 falls in the Extended listing period.
- Bids coming in on a Federal holiday will be grouped with the previous days’ bids. For example, bids coming in on Martin Luther King Day (Monday) will be grouped with the preceding Friday, Saturday, and Sunday bids (if the listing period doesn’t change). And bids coming in on the Wednesday before Thanksgiving will be grouped with Thanksgiving’s bids, so the Asset Manager will be looking at two days’ bids on the Friday after Thanksgiving.
What changes will the agent/broker see on HUD Homestore?
- Bid-submission dates will be extended for bids made on a Friday, Saturday, or Sunday. The Bid-Submission Deadline will be Sunday at 11:59:59 PM Central Time (or Monday at 11:59:59 PM Central Time if Monday is a Federal holiday).
- If the listing period stays the same on Friday, Saturday, and Sunday (and Monday if it’s a Federal holiday), agents/brokers can submit only one bid during that time period for a single buyer per property.
If the listing period changes on Saturday, or Sunday (or Monday if it’s a Federal holiday), agents/brokers will be able to submit two bids for the same buyer during that time period per property--one bid during the earlier listing period and one bid during the later listing period. The Bid Submission Deadline and the Bid Submission Time Remaining will let the agent or broker know how much time they have to place their bids in each of the listing periods.
Exclusive listing period bids would be opened and all of those bids would have to be canceled before the Extended listing period bids would be available to the Asset Manager to review.
- The 10-day bid-accumulation period at the beginning of the Exclusive listing period for FHA-insurable homes will be extended up to three days depending on whether the 10th day falls on a Friday, Saturday, or Sunday, and if there’s a Monday Federal holiday.
Note: This does not apply to the 5-day Exclusive bid-accumulation period for FHA-uninsurable homes since day 6 falls in the Extended listing period.
- For Federal holidays that fall on a Tuesday, Wednesday, or Thursday, the bid-submission period will extend from the day before the holiday until the end of the Federal holiday (unless there’s a listing period change, or the holiday is in the middle of a 5- or 10-day bid-accumulation period).
1. You don’t need to log in to place a bid. All that's needed is to match the NAID and RE license number you have on your active HUD Homestore registration and the bid will be placed in your profile.
2. To quickly find all of your most recent bids, just click the Search button on the right side of the screen (next to the Clear button) after you log in.
3. You can find out what a home sold for (the net to HUD) during the first two weeks the home is under contract by clicking the Bid Results menu item (above the US map) on HUD Homestore's Home screen. Type the case number and click Search.
On HUDHomestore.gov: Once you've logged in, on the gray menu bar, click the Manage Profile link. In part 3 of the Manage Profile screen (NAID Information), click the Modify (or Add ) link and update your office information. Click Submit to close the small window. Click Submit at the bottom of the screen to save your changes.
Note: Updating your office information on HUDHomestore.gov does not update your address with HUD (the address associated with your NAID).
To update your address with HUD: Send an updated SAMS-1111 form to HUD. You can find a SAMS-1111 form on HUDHomestore.gov by clicking the NAID Application menu item. Scroll to the bottom of the large rectangle under the “Check current NAID Status” button. Click the dark blue text to display and print the SAMS-1111. If you have questions about filling in the SAMS-1111 and where to send it, call HUD’s FHA Resource Center at 800-225-5342.
After you find the home on HUD Homestore, click the home's case number (or the picture) to display the Property Details screen. On that screen is the Submit an Offer button. Once you verify the Broker NAID and your license number, the Bid Submission screen displays.
No. It's OK if you log in, but you don't need to. What matches the bid to your HUD Homestore account is using the Broker's NAID and your personal Real Estate license number just as you entered it when you registered.
Here's a guide ( PDF ) that gives you the details on submitting an offer:
Principal Selling Brokers and agents must have set up a Bidder Profile on HUDHomestore.gov before a bid can be placed using that NAID.
If you already have a Bidder Profile, be sure you're entering the NAID correctly, without spaces, and that it matches the NAID in your Bidder Profile screen. NAIDs are usually six letters followed by four numbers.
To register/create a Bidder Profile - at the upper right corner of the Home screen, under Register, select Bidder to begin the registration process.
NAID does not match the bidder type.
The NAID you entered is valid, but for a different NAID type than the one you selected. Please review your NAID Type selection. You can only bid as a Government Agency or Nonprofit if your Bidder Profile was set up as that NAID type.
NAID has been deactivated.
This NAID is no longer active and you cannot use it to place a bid. Please check to see if you've used the correct NAID number. If you have, please contact your broker and let them know. They can contact the FHA Resource Center at (800) 225-5342 and see what is needed to make the NAID active again.
There is no registered user for the NAID. Please register with the site before submitting a bid.
To register/create a Bidder Profile - at the upper right corner of the Home screen, under Register, select Bidder to begin the registration process. Immediately after you've registered, you can place a bid.
A principal broker has not been registered on HUD Homestore in the state for the NAID.
The Principal Selling Broker needs to register on HUDHomestore.gov by creating a Bidder Profile. At the upper right corner of the Home screen, under Register, select Bidder to begin the registration process.
If the Principal Selling Broker is already registered on HUDHomestore.gov, they need to log into their Bidder Profile, go to the Manage Profile Screen, and update section 3 with their current real estate license number(s). If you're already logged into your profile, but don't see Manage Profile, click the Bidder Functions link under your Welcome message in the upper right corner. You will then see the Manage Profile menu item.
Immediately after the Principal Selling Broker has registered/updated their profile, both brokers and agents can place a bid. Note: There can only be 1 Principal Selling Broker registered for each NAID.
On HUD Homestore for NAID, the principal broker's RE license for the state has expired.
When the Principal Selling Broker created or last updated their Bidder Profile on HUD Homestore, they put in an expiration date for their Real Estate license. That date has now passed. The Principal Selling Broker must log into their Bidder Profile, go to the Manage Profile Screen, and update section 3 with their current real estate license number(s). If you're already logged into your profile, but don't see Manage Profile, click the Bidder Functions link under your Welcome message in the upper right corner. You will then see the Manage Profile menu item.
Immediately after the Principal Selling Broker has updated their Bidder Profile, both brokers and agents can place a bid.
The Real Estate License was not found for the NAID.
There are two possibilities for this issue: either you’re not typing in the license number exactly as it appears in your Bidder Profile or you have not registered as a Bidder on the site.
To check how the license number shows in your Bidder Profile - log in and go to the Manage Profile Screen, and review your license information in section 3. If you're already logged into your profile, but don't see Manage Profile, click the Bidder Functions link under your Welcome message in the upper right corner. You will then see the Manage Profile menu item.
To register/create a Bidder Profile - on the upper right side of the home screen, under Register, select Bidder to begin the registration process. Immediately after you've registered, you can place a bid.
The Real Estate License associated with the NAID is not valid for the state.
In your HUD Homestore Bidder Profile you must be licensed for the state where you are trying to place a bid. To check the state licenses in your profile; log in, and, under Manage Profile, check your state license information. If you're already logged into your profile, but don't see Manage Profile, click the Bidder Functions link under your Welcome message in the upper right. You will then see the Manage Profile menu item. Immediately after you have updated your Bidder Profile, you can place a bid.
On HUD Homestore for NAID, your RE License for the state has expired.
When you created or last updated your Bidder Profile on HUD Homestore, you put in an expiration date for your Real Estate license. That date has now passed. You must log into your bidder Profile, go to the Manage Profile Screen, and update section 3 with your current real estate license number(s). If you're already logged into your profile, but don't see Manage Profile, click the Bidder Functions link under your Welcome message in the upper right corner. You will then see the Manage Profile menu item.
Immediately after you have updated your Bidder Profile, you can place a bid.
HHS750 error message
You have 15 minutes to complete your bid. If you exceed this limit, you will receive an HHS750 error and will have to start the bid all over again.
You must have the following information BEFORE starting the bid: Each purchaser's name, address, phone number, cell number (if available), email address, and Social Security, EIN, or ID Number. Also have the Title Company/Buyer's Select Closing information: company name, address, phone number, escrow officer, and, if needed, the backup escrow officer, the officer's phone number, and email address.
Yes, you can withdraw a bid after it has been submitted up until the bid-open date. A bid whose status is "SB" (Sealed Bid) can still be withdrawn or modified.
Log in to HUDHomestore.gov. The Review Your Bids screen displays. Click the Search button to display the most recent bids. Click the bid you want to cancel. Click the Withdraw Bid button. A summary screen will appear. Be sure to click the check box to accept the terms and conditions and then click the Withdraw Bid button. The bid is then withdrawn from consideration by the Asset Manager and its status changes to "WI" -- Withdrawn. You are not able to withdraw a bid after the bid-open date has passed.
Yes. You can modify a bid after it has been submitted up until the bid-open date. A bid whose status is "SB" (Sealed Bid) can still be withdrawn or modified.
Log in to HUDHomestore.gov. The Review Your Bids screen displays. Click the Search button to display the most recent bids. Click the Bid Confirmation number of the bid you want to modify. Click the Modify Bid button. A summary screen will appear where you can modify the bid. Click the Continue button.
Review the bid summary, click the check box to accept the terms and conditions, then click the Confirm Bid Submission button. The modified bid is then submitted and the original bid is withdrawn, so there are now two bids--one is the new, modified bid, and the other is the original bid which was withdrawn. The new bid will have an "SB" (Sealed Bid) status, and the original bid (now withdrawn) will have a "WI" (Withdrawn) status. You are not able to modify a bid after the bid-open date is reached or if the Asset Manager has accepted a bid from an earlier bid-open period.
The first day that the Asset Manager can open and accept bids is on the Bid Open Date. The date and time that this can occur is shown on the Property Details screen. Bid Open Dates vary according to the type of listing period that the property is currently in.
Any questions about bids and Bid Open Dates need to be directed to the Asset Manager for the property. To find contact information for the Asset Manager, click the Property Contacts item on the gray menu bar. Type the case number (or the address) and click the Search button, then click the case number (or the photo) to display the Asset Manager's contact information. You can also display the following PDF which shows the phone numbers for all Asset Managers and Field Service Managers:
If you place a bid today, it will not be reviewed by the Asset Manager until the Bid Open Date, which is the first business day after the Bid Submission Deadline. However, your bid may remain unreviewed or the Bid Period may end immediately for one of the following reasons:
(1) The Asset Manager accepts a bid from an earlier bid period. This immediately ends the current Bid Period. A message is posted saying the property is "Pending Offer" or "Under contract" and "bids are not being accepted at this time." On the next hourly update, the home is removed from the "Listed for Sale" portion of HUD Homestore.
(2) If there are no unopened bids on the home, the Asset Manager can take the home off the market, and may or may not relist it. If this happens, the Bid Period ends early, and a message is posted saying the home is currently not for sale and bids are not being accepted at this time.
This is a question that needs to be directed to the Asset Manager for the property. To find contact information for the Asset Manager, click the Property Contacts item on the gray menu bar. Type the case number (or the address) and click the Search button, then click the case number (or the photo) to display the Asset Manager's contact information. You can also display the following PDF which shows the phone numbers for all Asset Managers and Field Service Managers:
Always check the status of your offers by logging in to HUDHomestore.gov. On the Review Your Bids page, click the Search button to view a list of your most recent offers and see their bid status. If your offer is accepted, both you and your broker will be sent an automatic email from HUD Homestore. However, these emails are sent as a courtesy and should not be relied on for notification of accepted bids, since email systems may block an email or send it to the Spam or Junk folder.
If your offer has been accepted, check with the Asset Manager to see what their requirements are. To find contact information for the Asset Manager, click Property Contacts on the gray menu bar. Type the case number (or the address) and click the Search button, then click the case number (or the photo) to display the Asset Manager's contact information. You can also display the following PDF which shows the phone numbers for all Asset Managers and Field Service Managers:
When an Asset Manager issues a counteroffer, that counteroffer is sent out to all previous bidders on the home. In addition, during the counteroffer period, the Asset Manager will consider any new bids made on the property, not just the counteroffers.
If your offer is counteroffered, you will be sent an automatic email from HUD Homestore. However, these emails are sent as a courtesy and should not be relied on for notification of a counteroffer, since email systems may block an email or send it to the Spam or Junk folder. The most reliable way to check for a counteroffer is to log in and manually check.
Checking for counteroffers after you log in: As a bidder, you can review all counteroffers by logging in, and, in the Review Your Bids screen, setting the Counter Offer drop-down (on the far right) to 'Yes' and clicking Search. This displays all bids that are counteroffered. When a bid is counteroffered, the original bid is canceled.
To place a counteroffer: Click the Confirmation Number for the bid. This displays the Bid Details screen. You will then see a Counter Offer Bid button that you can click to respond to the counteroffer. Much of the information cannot be changed on the counter offer form; so, if you need to change some of the buyer information, you can always submit a new bid rather than use the counteroffer to place your bid.
If you encounter an issue placing the counteroffer: Check to see if the home is listed on HUD Homestore. If you can't find the home, contact the Asset Manager to see when the home will be on the site so that you can then place the counteroffer.
You are prevented from submitting bids while the software opens and ranks the previous day's bids during the nightly process. This lockout period begins at 12:00 a.m. Central Time and ends anywhere from 15 to 60+ minutes later, depending on the number of bids that need processing.
Sale Pending indicates the Asset Manager has accepted a bid, but has not yet moved the home to Preliminary Acceptance. Once the home moves to Preliminary Acceptance, you won't find it in the active listings area and will not be able to put in a bid (or modify or withdraw a bid you just put in on the home).
Yes there is. It's a PDF of the HUD presentation to Real Estate Brokers.
Click the following link:
If you are an Associate Broker or Selling Agent, your Principal Broker must register first before you can register with HUDHomestore.gov.
When you register as an Associate Broker or Selling Agent, you will need to use your Principal Broker's NAID. You will also need your personal Real Estate license number and expiration date.
In the Home screen on the upper right side, click the Bidder link. This displays the Bidder Registration screen where you start the registration process. The Submit button does not become "live" until the terms and conditions are accepted.
Here's a guide ( PDF ) showing you how to register:
Principal Brokers only: You can find the documents to apply for a NAID on HUDHomestore.gov using the NAID Application link on the gray menu bar. When you have completed the application process, you will be issued a NAID, and then you can register at HUDHomestore.gov and create a user name and password to log in. If you are a Selling Agent, your Principal Broker must be registered before you can register. This NAID registration permits you to make an offer on a HUD property and proceed to the sale closing.
NAID certifications for Selling Brokers are valid for one year from the date they are issued. Brokers must recertify annually to keep their NAID status active. Questions about NAID certification and recertification need to be directed to the FHA Resource Center:
Call 800-225-5342 or send an email to [email protected]
For questions about NAID applications, company name or address changes, or registering to sell HUD Homes:
Call 800-225-5342 or send an email to [email protected]
HUD requires each Selling Broker/Agent (as well as nonprofits and government agencies) to register as a bidder so HUD can confirm that you are using a valid NAID and to authenticate your identity. Only valid bidders are permitted to make offers on HUDHomestore.gov.
If you do not already have a valid, active NAID, you must complete bidder certification documentation as the first step to becoming a HUD-registered broker. Once the registration process is completed, you will be able to submit offers on HUDHomestore.gov. The forms you require are available on HUD Homestore on the NAID Application link. To get the free PDF reader, click the Adobe Reader link.
Yes, if you've registered in both states on HUD Homestore. If you are a Principal Broker, you can register in more than one state using a single NAID, and you must have a valid broker's license for the states in which you are registering. If you are a Selling Agent or Associate Broker, you can register in multiple states, and you will need a valid NAID for each state. Note that your broker must have active licenses already on their profile for each of the states you want to register in.
If you forget your password: Click "Forgot Password" on the login screen, then fill in your user name and answer the two security questions you set up when you first registered. Your temporary password will be sent to the email address you entered on your HUD Homestore registration.
If you forget your username: Click "Forgot User Name" on the login screen, then type the email address you have on your HUD Homestore registration, and answer the two security questions you set up when you first registered. Your user name will emailed to you.
If you're still not able to log in: you can email the Help Desk at [email protected] .
Perhaps the user name and password you're using is for another site, not HUDHomestore.gov. Or perhaps you're forgetting that the password must have a symbol and a number. If you need help, you can email the Help Desk at [email protected] .
Once you add office information to your profile, you will be able to successfully search using Find a Broker. If you still can't find yourself, perhaps you're not searching under the ZIP code or city that you entered on your profile.
A Principal Broker's Real Estate license can be linked to only one NAID per state. You cannot register more than one NAID with one state license. If you have many agents in several different locations within a state that you want to register, and you are the Principal Broker for all those locations, the agents must register under a single NAID.
Your Principal Broker must first register as a bidder on the website (the link is in the upper right corner). Ask your Principal Broker to register on HUD Homestore. Once they have registered, then the Associate Brokers and Selling Agents can register on the website using the Principal Broker's NAID.
Once you've logged in, on the gray menu bar, click Manage Profile. In the Manage Profile screen, you can make changes to your user name, password, security questions, NAID information, and contact information. To save your changes, click Submit.
Once you've logged in, on the gray menu bar, click Manage Profile . In part 3 of the Manage Profile screen, you can make changes to your RE license and the expiration date. If you’re a Selling Agent and you’ve changed brokers, you can also update the NAID. To save your changes, click Submit.
If your buyer doesn't have an SSN or EIN: Buyers submitting bids as Owner Occupants during the Exclusive listing period must provide a social security number. HUD approved nonprofits, States and units of local government must provide EIN. Buyers that bid during Extended Period must provide a social security number, EIN or TIN.
If your buyer doesn't have a US address: For the required State and ZIP Code fields, use the state and ZIP code of the property you are bidding on. Then fill the Address and City fields with the buyer's non-US address information.
Once you submit an offer, you can check the status of your offer by logging in to HUDHomestore.gov. On the Review Your Bids page, you can click the Search button to view a list of your most recent offers. You can only view bids that you have submitted.
The Bid Amount is the sale price for the property. It is a fair market value based on a recent appraisal. You can make an offer under or over the sale price. HUDHomestore.gov will rank the bids based on the offer that gives the highest net to HUD. It's up to the Asset Manager as to which bid gets accepted and which bids get canceled.
Any questions about bids need to be directed to the Asset Manager for the property. To find contact information for the Asset Manager, click the Property Contacts item on the gray menu bar. Type the case number (or the address) and click the Search button, then click the case number (or the photo) to display the Asset Manager's contact information. You can also display the following PDF which shows the phone numbers for all Asset Managers and Field Service Managers:
The Bid Open Date is the date on which the Asset Manager can open, and accept or cancel bids.
IE = Insurable with repair escrow. This property requires repairs estimated to cost no more than $10,000; it is eligible for an FHA-insured loan provided the purchaser's lender sets up a repair escrow at closing.
UI = Uninsured. This property requires repairs estimated to cost more than $10,000; it is not eligible for an FHA-insured loan, unless a Section 203(k) loan can be arranged.
IN = Insurable. This property is eligible for an FHA-insured loan in its current condition.
You can check the status of your offers by logging in to HUDHomestore.gov. On the Review Your Bids page, click the Search button to view a list of your most recent offers and see their bid status.
Any questions about bid status need to be directed to the Asset Manager for the property. To find contact information for the Asset Manager, click the Property Contacts item on the gray menu bar. Type the case number (or the address) and click the Search button, then click the case number (or the photo) to display the Asset Manager's contact information. You can also display the following PDF which shows the phone numbers for all Asset Managers and Field Service Managers:
AC: Accepted - The Asset Manager has ACCEPTED your bid. Please ensure that all documentation is in order and has been sent to the Asset Manager for review. Failure to do so in a timely manner may result in your bid being canceled.
See What do I do if an offer has been accepted?
CA: Canceled - Your bid was canceled by the Asset Manager.
OBC: Other Bid under Contract - Your bid was NOT selected. The Asset Manager entered into a Sales Contract on another bid. If you elected your bid to be a backup, your bid will be saved for future consideration in case the contract gets canceled.
OBS: Other Bid Selected - This bid has NOT been selected. The Asset Manager has a preliminary contract acceptance from a different bidder for this property. If you elected your bid to be a backup, your bid will be saved for future consideration.
PR: Pending Review - Your sealed bid is Pending Review and is not currently available to the Asset Manager. You cannot modify or withdraw this bid. Bids from a previous bid-open date are still under review. The Asset Manager does not have any additional information at this time.
SB: Sealed Bid - Your bid is sealed and is not available to the Asset Manager. You can modify or withdraw the bid unless the Asset Manager has accepted a bid from an earlier bid period.
UR: Under Review - The Asset Manager is currently reviewing your bid and others from this bid-open date.
WI: Withdrawn - You withdrew your bid from consideration before the Asset Manager reviewed the bid.
Any questions about bid status need to be directed to the Asset Manager for the property. To find contact information for the Asset Manager, click the Property Contacts item on the gray menu bar. Type the case number (or the address) and click the Search button, then click the case number (or the photo) to display the Asset Manager's contact information. You can also display the following PDF which shows the phone numbers for all Asset Managers and Field Service Managers: